certification

The process or the result of the process which confirms to clients, the public and employees that the facilities, capabilities, objectivity, competence and integrity of an organization comply with predetermined norms. The certification may be carried out by a statutory or approved authority. The certification of the Quality Management System according to ISO 9001 prescribes wide-ranging measures, above and beyond quality control of products and services, to ensure that all processes within the company are clearly defined.

This glossary is provided by Dussmann Service, the largest multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.