complaint management

Complaint management is involved, not only in the correction of errors (return, exchange, repair, reimbursement) but also in the introduction of measures to reduce the dissatisfaction caused (a small gift, priority status for the following order, voucher) and for the avoidance of a repeat of the same error (corrective/preventive measures).

This glossary is provided by Dussmann Service, the largest multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.