Deming cycle

According to Dr. W. Edward Deming (1900 - 1993), a company that wishes to develop client loyalty for its products or services, must ensure that these are constantly improved. This concept, known as the continuous improvement process, is one of the principles of Quality Management. In order to achieve constant improvement:

• executive management must take on responsibility
• all employees must be trained in the implementation of quality standards
• quality objectives must be defined and enforced

This glossary is provided by Dussmann Service, the largest multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.