QM audit

Systematic, independent process which serves to evaluate the processes according to requirements and guidelines. Audits are carried out by a qualified inspector. Current processes are analyzed and compared with initial objectives. Results are recorded in reports and plans for corrective measures. We differentiate between internal and external audits. The most important  for maintenance and development of systems are internal audits which serve to identify weak points and improvement potential. External audits are made in the context of certification and are an obligatory quality management control mechanism.

This glossary has been prepared by Dussmann Service, the largest private multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.