warranty management

A technical management service: The contractually agreed warranty period commences when equipment is handed over to the client and this is confirmed. In the case of a fault, the client has the legal or contractual right to correction by the manufacturer/supplier. If there is a conflict, the opinion of a neutral expert to estimate the extent of the fault and the damage caused may be sought. Following the end of the warranty period, warranty claims may be fulfilled at the discretion of the supplier. Warranty management coordinates the entire process.

This glossary is provided by Dussmann Service, the largest multi-service provider worldwide. Dussmann Service offers integrated facility management, technical management , catering (e.g. for hospitals, seniors' facilities, child care facilities, schools and universities), security and fire services, reception, cleaning services, vehicle valeting, commercial management and energy management for companies and organizations in both the business & industry and the social and care sectors.

Dussmann Service is represented across the world by its international subsidiaries. Inquiries can also be addressed to contact persons at headquarters in Berlin. Dussmann Service, like Kursana, Dussmann Office and Dussmann das KulturKaufhaus is a division of the Dussmann Group.